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Refund Policy

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REFUND AND CANCELLATION POLICY
The Mahjong Guild & Dots & Diamonds
Last Updated: May 8, 2026
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This Refund and Cancellation Policy (“Policy”) explains our policies regarding refunds, cancellations, and membership changes for The Mahjong Guild memberships, Dots & Diamonds magazine subscriptions, and product purchases.

  1. MEMBERSHIP REFUNDS

1.1 Initial Purchase – 30-Day Money-Back Guarantee
If you are not satisfied with your Guild membership, you may request a full refund within 30 days of your initial purchase.

TO REQUEST A REFUND:

  • Email us at members@themahjongguild.com within 30 days of purchase
  • Include your name, email address, and reason for refund (optional but appreciated)
  • We will process your refund within 5-7 business days
  • Refunds will be issued to the original payment method

1.2 Renewal Refunds – Not Available
Membership renewals are NOT eligible for refunds.

1.3 Exceptions
We may grant refunds outside these guidelines in cases of:

  • Technical errors that prevented access to membership
  • Duplicate charges
  • Significant reduction in promised benefits
  • Other extraordinary circumstances at our sole discretion
  1. MEMBERSHIP CANCELLATION

2.1 How to Cancel
You may cancel your membership at any time by:

  • Logging into your account and clicking “Cancel Membership”
  • Emailing us at members@themahjongguild.com with “Cancel Membership” in the subject line
  • Contacting member support at support@themahjongguild.com

2.2 When Cancellation Takes Effect

  • Cancellation takes effect at the END of your current membership period
  • You retain full access until that date
  • You will not be charged for the next period
  • No partial refunds for unused portion of current period

2.3 Reactivation
If you cancel and later decide to rejoin:

  • You may rejoin at any time
  • You will be charged the current membership rate
  • Previous membership benefits do not carry over
  • Your membership anniversary will be your new join date
  1. MAGAZINE SUBSCRIPTION REFUNDS

3.1 Digital Magazine Subscriptions

  • Refunds available within 30 days of initial purchase
  • No refunds after 30 days or if magazines have been accessed/downloaded
  • Renewal subscriptions are not refundable

3.2 Print Magazine Subscriptions

  • Refunds available before first issue ships
  • After first issue ships: Pro-rated refund for undelivered issues
  • No refunds for issues already shipped

3.3 Magazine Cancellation

  • Cancel anytime before renewal
  • You will receive all issues through the end of your subscription period
  • Subscriptions included in Guild membership cannot be canceled separately
  1. PRODUCT REFUNDS

4.1 Physical Products

  • Must be returned within 30 days of delivery
  • Must be in original, unused condition
  • Customer pays return shipping unless item is defective
  • Refund processed within 5-7 days of receiving returned item
  • Original shipping costs are non-refundable

4.2 Digital Products

  • No refunds for digital downloads once accessed
  • Refunds may be granted for technical issues preventing access

4.3 Custom/Personalized Products

  • No refunds on custom or personalized items unless defective
  • Defective items will be replaced or refunded
  1. TIER UPGRADES AND DOWNGRADES

5.1 Upgrading Your Membership

  • You may upgrade to a higher tier at any time
  • You will be charged the pro-rated difference immediately
  • Upgraded benefits activate immediately
  • Your membership anniversary date remains the same

5.2 Downgrading Your Membership

  • You may downgrade to a lower tier
  • Downgrade takes effect at your next renewal date
  • You retain your current tier benefits until then
  • You will be charged the lower rate at renewal
  1. PAYMENT FAILURES

6.1 Failed Payment at Renewal
If your payment fails at renewal:

  • We will attempt to process payment 3 times over 10 days
  • You will receive email notifications of failed attempts
  • If all attempts fail, your membership will be suspended
  • You may reactivate by updating payment information and paying current amount

6.2 Disputed Charges
If you dispute a charge with your credit card company:

  • Your membership will be immediately suspended
  • Please contact us first to resolve issues
  • False disputes may result in permanent account termination
  1. SPECIAL CIRCUMSTANCES

7.1 Death of Member
In the event of a member’s death:

  • Immediate family may request a full refund of unused portion
  • Proof of death required
  • Refund calculated on pro-rated basis

7.2 Illness or Hardship
We understand that circumstances change. If you experience:

  • Serious illness
  • Financial hardship
  • Other extraordinary circumstances

Contact us at members@themahjongguild.com to discuss options. We will work with you on a case-by-case basis.

7.3 Service Outages
If our services are unavailable for more than 48 consecutive hours:

  • Your membership will be extended by the outage period
  • Or pro-rated refund provided if you prefer
  1. NON-REFUNDABLE ITEMS

The following are NOT eligible for refunds under any circumstances:

  • Sale or promotional items (unless defective)
  • Gift memberships (refunds to purchaser, not recipient)
  • Sponsorship fees
  • Advertising fees
  • Event tickets (unless event is canceled)
  1. REFUND PROCESSING

9.1 Timeline

  • Refund requests are processed within 5-7 business days
  • Refunds are issued to original payment method
  • Allow 5-10 business days for refund to appear in your account (depends on your bank)

9.2 Method

  • Refunds issued to original payment method only
  • No refunds to different cards or payment methods
  • No cash refunds
  1. CONTACT FOR REFUNDS AND CANCELLATIONS

To request a refund or cancel your membership:

Email: members@themahjongguild.com
Subject Line: “Refund Request” or “Cancellation Request”
Include:

  • Your full name
  • Email address associated with account
  • Order number or membership ID
  • Reason for request (helps us improve)

We will respond within 2 business days.

  1. CHANGES TO THIS POLICY

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website with an updated “Last Updated” date.

Material changes will be communicated to members via email at least 30 days in advance.

  1. AGREEMENT

By purchasing a membership, subscription, or product, you agree to this Refund and Cancellation Policy.

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SUMMARY CHART

ITEM | REFUND WINDOW | AFTER WINDOW
────────────────────────────────────────────────────────────────────────
Magazine (Digital) – New | 30 days – Full | No refund
Magazine (Print) – New | Before 1st ships | Pro-rated
Products – Physical | 30 days | No refund
Products – Digital | Before access | No refund
Products – Custom | Only if defective| No refund

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Last Updated: May 8, 2026

The Mahjong Guild, LLC
members@themahjongguild.com
https://themahjongguild.com

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